Terms & Conditions

Terms and Conditions

Event Cancellations due to COVID – Government restrictions/lockdowns and/or illness:


In unpredictable times, we understand the importance of flexibility around date changes for events due to COVID restrictions/lockdowns and illness.


A credit note of any monies paid will be issued and to be used for another date within 12 months of the original event date.


Unique Props & Events WILL NOT be issuing refunds due to events being cancelled, postponed or rescheduled by Covid restrictions or illness.


Thank you for understanding and please stay safe.


To our loyal clients please ensure that the terms and conditions are read and understood before a deposit is paid. By payment of deposit constitutes acceptance of our terms and conditions shown below.


Contract

  • Bookings are secure once 30% deposit has been made within 5 days of day of invoice being issued
  • Goods are the full responsibility of the hirer at all times

Payment Terms

  • To secure your booking the hirer agrees to place a 30% deposit with Unique Props & Events within 5 days of receiving their invoice. Items are not held without a deposit.
  • For all deliveries balance is due one week prior to the event
  • Unique Props & Events accepts bank transfer, cash payments and credit cards. All payments by credit card will occur a 1% surcharge.

Bond

  • Unique Props & Events requires a copy of credit card  and must be taken before receiving the agreed hired items
  • All pick ups require a cash bond of $50-$100 which will be refunded to the hirer once the hired items are returned to Unique Props & Events in the same condition  they were received.

Cancellations

  • All cancellations need to be given in writing
  • Cancellations made within 14 days of the event will forfeit their 30% deposit
  • Cancellations made whin 30 days of the event will incur a $ 40 administration fee which will be deducted from the deposit paid
  • Deposits cannot be transferable between orders

Insurance

  • Unique Props & Events will not be held responsible for any injury to persons or damage to property that may occur due to any products supplied by Unique Props & Events

Loss & Damage

  • Should any item/s become lost, stolen or damaged when in possession of the hirer, the hirer needs to immediately contact Unique Props & Events
  • The hirer agrees to pay for all products lost, destroyed, damaged or not returned to Unique Props & Events
  • Replacement costs will be determined by Unique Props & Events on the current pricing and availability of the items on the market
  • All reimbursements shall be paid by the hirer within 48 hours of the drop off or collection

Return Policy

  • All products are hired out on a three day basis
  • Customer pick up is welcome from Unit 126, 7 Hoyle Avenue Castle Hill

Pick Up Friday 9am – 1pm

Returns Monday 9am – 2pm

  • If a public holiday falls on Monday hire items are due back on Tuesday
  • If a public holiday falls on Friday hire items are collected on the Thursday
  • Should the hirer fail to return the items on the allocated times a late return fee of $100 per day will be charged, unless agreed upon by Unique Props & Event in writing

Delivery & Collection

  • Collection is when items are packed up and organised without delay. Any delays for collection will occur an extra charge of $100 per 30 mins
  • Unique Props & Events do not set up and pack down. Set up and pack down is the responsibility of the hirer
  • Please ensure there is adequate side access for all deliveries
  • Cartage fee will occur an extra charge when
  • More than 20m distance from vehicle to event location
  • Stairs, lift, escalator or steep descent
  • Minimum hire spend $50 for all customer collections
  • Minimum hire spend of $100 for all weekday/private residence deliveries
  • Minimum hire spend of $250 for all weekend deliveries

Cleaning

  • In regards to linen, bar socks, chairs etc we ask you take care when using candle wax as stains may occur and a fee will be charged which will forfeit the hirers bond
  • Our items are not be left out in damaging weather, as our items are not waterproof
  • Cutlery, charger plates and cake stands/trays are to be hand washed only and returned clean

Titles Defined

Unique Props & Events – Unique Props & Events ABN 98 620 963 734

Hirer – Person who signed the invoice and who hired the products for a fee